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Community Operations
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This week, I should write a journal about.... 

52%
81 deviants said Featuring some of my favourite artists on DeviantART
29%
46 deviants said Offering a group a chance to win SuperGroup status
11%
18 deviants said Giving some points away as part of a contest
8%
12 deviants said Offering a community takeover of the journal
Welcome to the latest edition of the Community Operations Newsletter. Following on from June's Newsletter, I'm going to provide you with further insight in to the Community Operations Department ., and the people who work there.

Some Statistics


You asked for more statistics!  As you can see, at times there may be more tickets solved than were reported, and vice versa. This can be due to a high number of tickets concerning a high priority, which may have resulted in a small backlog developing in a lesser priority area. I think it's also fair to mention that during this reporting period a number of Comm Ops staff have been out on vacation, and we have also assisted the Retail Department in day to day tasks.

In the Past Month we have received ;

  • 928 Bug Report Tickets
  • 2,065 General Help Tickets
  • 4,394 CEA Tickets

In the Past Month we have resolved

  • 900 Bug Reports
  • 1,852 General Help Tickets
  • 4,564 CEA Tickets

In the Past week we have received

  • 238 Bug Reports
  • 530 General Help Tickets
  • 938 CEA Tickets

In the Past week we have resolved

  • 239 Bug Reports
  • 423 General Help Tickets
  • 1,189 CEA Tickets

Current Satisfaction ratings

  • Bug Reports 85%
  • General Help 79%
  • CEA 76%

Overall ratings for the Past Month for all of Community Ops

  • 77% of resolved tickets never received a rating
  • 17.7% gave a positive rating
  • 4.8% gave a negative rating

Let's not forget the moderation desk - which is where all your reports of inappropriate deviations, copyright claims and other policy related issues pertaining to an individual deviation are queued.

CEA Moderation DeskStats:
  • Opened Last Week: 2,227
  • Closed Last Week: 3,036

All non CEA related tickets should have an approximate response time of 4 days or less. CEA related tickets may take longer due to the the investigative process involved in many of the reports.

Impressed yet? I know I am! As a team we are constantly striving to improve, so I look forward to sharing additional snippets in future reports.

Our Favourite Deviations



I asked the team to share some deviations that they think are worthy of featuring in our newsletter. As you can imagine, the team come across lots of amazing art during their day to day roles. Here's a few from July.

Protector by Ironshod 30 Days of Exploration - Pikmin by GoshaDoleThe Earthling by Dannysucks
captain america x rockwell by m7781Estari Comic Teaser by aunjuli+Tarot Geek+ The Tower by Nephyla
The Hobbit - Fan Art by lermsRoyal Purple Water Lily #10 by Tazzy-Prac. 2014.07.10 01 by karolina-g

TAKE 5

In a new section of our newsletter, I decided to ask a member of the team to take 5 minutes out of their day to answer some questions. First up is Ikue who has worked with Community Operations now since January 2010. Previous to this, Ikue was part of the Community Relations Volunteer team.


Using 5 words, describe your job at DeviantART?
Keeping up with the Community.

Turn to page 5 of the nearest book to you, what's the first 5 words on page 5?
"demonstrating the procedures on a…”  Stiff: The curious lives of human cadavers - Mary Roach

5 deviants that should be on everyone's friends list?
Moonbeam13 - Site information and Contests! She’s always got her thumb on the pulse of the community.
fourteenthstar - Same as Moony! Follow for all things deviantART.
LimKis - Extraordinary vector artist. Not exceptionally active anymore but when she does post you won’t be sorry!
ginkgografix - Outstanding artist. Follow her especially if you like all things CSS related.
CrisVector - Rounding this list off with another fantastic vector artist.

 5 things that you can't live without.
  • Can I say Candy 5 times? No? Okay then just Sour Candy.
  • My iPhone. Though it’s in need of an upgrade.
  • Photoshop/Illustrator. Design work/play!
  • deviantART. Corny I know, but it’s so full of inspiration!
  • My S.O. Another cheesy answer but it’s the truth! Together 15 years this fall. :aww:

5 deviations that you think the community need to see?
FVTVRAMA by glitchritualYakuza Mario by eduardovieiraSpring by alegas
The beauty in darkness by zv3zdaScribble by OwaikeO

Phew!

As you can see from the above, July was quite a busy month for us. Not only have we been hard at work assisting deviants in need, but we've also had some team members attend Comic-Con. Head on over to aunjuli & damphyr to find out more, and turn green with envy.

July is almost over, and we're already putting in place preparations for our birthday celebrations, including announcing a special round of Seniority Announcements, and of course a brand spanking new Deviousness Award.

I hope you have enjoyed our latest newsletter. Please feel free to ask any questions or leave suggestions for future content in the comments below.

Thank you - stay devious! :dalove:

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:star: All points donated will be used to support community projects, and to fund groups to obtain supergroup status.
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deviantID

fourteenthstar
Fiona
United Kingdom
I'm the Director of Community Operations here at deviantART, which means I oversee the day to day running of the community, which includes the Help Desk, CEA Team as well as the Chat & Forums. I believe that community development is something that's an approach not a department, and after working a number of years leading local government projects as a community education worker, it's a dream job to combine my love of art and community development here at deviantART. I work alongside Heidi, our VP of Marketing and Moonbeam13, who is our Director of Community Relations.

I'm passionate about empowering artists through philanthropic opportunities, and have a particular love of tattoo culture and artwork that's inspired by music.

As part of my role at deviantART I have the honour of selecting Senior deviants as well as the Deviousness Award recipients.

dAramallama meter

Comments


Add a Comment:
 
:iconpickle962:
pickle962 Featured By Owner 2 hours ago  Hobbyist General Artist
Everyone reading this comment, if you could, do take a minute out of your day to check out MY art portfolio. Long story short, if you like sexy girls drawn in a pinup fashion with a manga twist, well you will most likely enjoy what you see ;) (Wink)

pickle962.deviantart.com/
Reply
:iconfourteenthstar:
fourteenthstar Featured By Owner 1 hour ago
Did you mean to post this in your journal but accidentally somehow land up on my profile instead?
Reply
:iconpickle962:
pickle962 Featured By Owner 59 minutes ago  Hobbyist General Artist
no mam! Just trying to get my art out there a bit and hopefully build up a respectable fanbase :)
Reply
:iconkiwicocktail:
KiwiCocktail Featured By Owner 4 hours ago  Hobbyist Traditional Artist
Your new icon is so pretty! :iconiluplz:
Reply
:iconcristietheevilminion:
CristietheEvilMinion Featured By Owner 1 day ago  Hobbyist Artist
I love your work!
Reply
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