It's been a while so I thought I should provide a bit of a general update.
Community Operations continue to plough through tickets & reports. We recently smashed through a record number of weekly tickets, and our satisfaction rate within Zendesk (our customer support system) continues to improve on a weekly basis. A quick snapshot of this for you;
In the past week Community Ops has received ratings on 649 tickets. A total of 556 tickets were positive and only 93 were negative. Our rating % over the past week is 85% positive(increased by 4%).
Of course there's always room for improvement and with that in mind I am working with aunjuli and ewm to look at how we can free up resources within each department from repetitive tasks or issues. We've already identified a number of tweaks and have started making plans regarding the intended changes.
I'll be announcing the latest round of Seniors at the end of this week, so if you have any last minute nominations, TODAY would be a good day to note me.
In other news, I'll be taking next week off. It's my 40th (gasp!!) birthday on the 4th July, and I've got a number of things going on throughout the week to celebrate with friends & family. I've had a few people ask me how I feel about turning 40, as if it's some sort of death bell tolling. I can honestly say that I feel great, and I am very much looking forward to it
What's going on with you guy? Anything exciting?